1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• During festivals, high demand periods, or on weekends, processing might take up to 5 business days.
• For items made to order (e.g. customized brass idols, yantras), the lead time may extend further; we will notify you of any delays.

2. Shipping Methods & Carriers

• We partner with trusted courier services (e.g. India Post, Bluedart, Delhivery, DTDC) to deliver your items safely.
• For remote areas or islands, we may use local postal or regional couriers.
• You will receive a tracking number once your order is dispatched.

3. Delivery Time (Domestic: Within India)

Zone / Location	Estimated Delivery Time*
Metro / Major Cities	2–5 business days
Tier-2 / Tier-3 Cities	4–7 business days
Rural / Remote Areas	6–10 business days
Islands / Restricted Areas	Up to 14 business days

*These are estimates and may vary due to weather, courier service conditions, or public holidays.

4. Delivery Charges / Shipping Fee

• Standard shipping charges apply based on weight and destination.
• Free shipping may be available for orders above a minimum cart value (e.g. ₹X).
• For heavy or bulky items (e.g. large statues, copper items), additional freight charges may apply.
• In case of cash on delivery (COD) orders, a COD fee will be added (if applicable).

5. Order Tracking & Notifications

• Once dispatched, you will receive an email / SMS with your tracking number and courier link.
• You can track your order via the courier’s website using that tracking ID.
• If there is any delay, we will proactively inform you via email or phone.

6. Delivery Exceptions / Restrictions

• We currently ship only within India.
• Certain items (e.g. liquids, powders, large metal idols) may have delivery constraints in specific states or via particular couriers.
• If your pin code is not serviceable, we will contact you for alternate arrangements or refund.

7. Failed Delivery / Returns to Sender

• If delivery fails due to incorrect address, unavailability, or refusal, and the item is returned to us, you’ll be responsible for reshipping charges.
• Please confirm the address and contact number when placing the order to avoid such issues.

8. Damaged / Lost Items

• In the rare event that your item arrives damaged, please notify us within 48 hours with photos of the package and item.
• We will initiate a courier claim and arrange for replacement or refund, depending on stock availability.
• For lost parcels, we will lodge a claim with the courier and refund or reship once the investigation is complete.

9. Contact for Delivery Support

If you have any questions or issues about delivery, please reach us:

• Phone: (+91) 89255 11097
• Email: info@sriakshayavedic.com

Address: 34A, 35B, Ganga Kaveri Street, Ramakrishna Nagar Extn., Porur, Chennai — 600116